HR Service Delivery Analyst

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "India", "addressLocality" : "Mumbai, MDC2C" } }, "hiringOrganization" : { "name" : "8102 ASOL-Mumbai STPI Company", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "HR Service Delivery Analyst", "@type" : "PropertyValue", "value" : "AIOC-S01656419" }, "datePosted" : "2026-07-21", "employmentType" : "FULL_TIME", "title" : "HR Service Delivery Analyst", "description" : "Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? \"This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.\" Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions What are we looking for? \"Experience • Relevant years of HR Experience • Workforce administration experience( Job changes, exits, leave of absence etc) is requried • HR Domain certification would be a plus • Strong MS Office and Excel skills Experience supporting Australian clients, with specific exposure to the airline sector Knowledge of SuccessFactors EC module\" •Any Graduate \"• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilience and ability to work under pressure • Good organizational, prioritization and multi-tasking skills to deliver to deadlines • Analytical and problem-solving skills. • Demonstrate high levels of confidentiality • Attention to detail & quality driven – in communications and all system transactions • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Basic Leadership and coaching skills • Team Work & Collaboration • Self driven • Flexibility to work in Shifts. • Results / target oriented • Multi-cultural awareness • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. \" •\"Must be open to Australian shift timings: (9 am to 5 pm) Australian time\" Roles and Responsibilities: •\"• Read, understand and analyze client process as per the business rules as a subject matter expert. • Execute the process accurately and timely as a hands-on processor. • Master the given process and help the team members to overcome process related queries • Escalate issues and seek advice when faced with complex issues/problems. • Pay close attention to quality of written and verbal English skills within Team. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensure