Customer Service Representative -Healthcare

Customer Service Representative – Healthcare Location : On-site in Chester, VA Hourly Base Pay : $ 15.82 /hr. plus potential bonus opportunities* Hours: Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m . Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Pay and Benefits We provide a competitive package designed to support your success both inside and outside work: Work/Life Balance Support : Flexible schedules that meet your lifestyle! Competitive Compensation : $ 15.82/h r. + 10% shift differential for evening shifts Potential bonus opportunities may be available, subject to eligibility requirements* Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience Comprehensive Insurance Coverage : Company paid, base employee Medical Coverage Paid Time Off Package : Paid accrued Sick Leave, PTO, and 11 paid holidays Future Planning : 401k with company match Career Growth : A supportive environment with career development and promotional opportunities Maximus Wellness Support : Employee Assistance Program (EAP), Employee Wellness, and Discount Programs Meaningful Work with Impact : No cold calling, sales, or collection calls required! *Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

-Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller -Refer calls as required to CSR Lead -Maintain up-to-date knowledge of client regulations and policies -Report problems that occur via the online system so they can be addressed by the appropriate parties

- High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently.

-Ability to work within established turnaround times -Must have excellent interpersonal skills and the ability to organize simultaneous tasks -Ability to work as a member of a team -Regular and predictable