Reservations and Switchboard Agent

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Reservations and Switchboard Agent Integrated Facilities Management What this job involves: Managing day-to-day operations You will be assisting the Assistant Supervisor to manage the day-to-day Switchboard/Room Reservation Operation in a professional manner while meeting client needs. This includes making room bookings at Data craft Hospitality Suite System, booking Client Area’s meeting rooms as well as ensuring that all Room Booking confirmation is sent to the User via email. On top of that, you will be responding to requests for information, service and assistance in a timely manner. When there are issues of concerns, you will be reporting it back to the management.   Being a team player You will be actively supporting an environment that supports teamwork, co-operation & performance excellence. You will also participate in Department briefings and team meetings. Being a team player also means that you will be coordinating with vendors, hospitality team (e.g. Client services, Catering reservation team), technicians and site staffs. To ensure that the service levels are maintained, you will be pro-actively managing Client’s expectations with the knowledge of Client’s protocol.   Ensuring adherence You will be ensuring that policies and operations procedures are followed in order to complete tasks efficiently as well as ensure that service standards are maintained. You will also be monitoring guidelines and strategies to protect health and safety of the staff and others. You will also play an important role in protecting the reputation of the client as well as our firm. Sound like you? To apply you need to be: Experienced in customer service You have at least an N or O level certification with 2 to 5 years of experience in customer service such as a cabin crew or in the hospitality industry. You have a strong customer service focus. You are also culturally sensitive and is able to perform work ethically and with integrity. Knowledge of procedures for booking Client Area’s meeting rooms Knowledge on making room bookings at Data craft Hospitality Suite System. Actively support an environment that supports teamwork, co-operation & performance excellence. Good Knowledge of the Client protocol Familiar with list of available basic amenities and Audio & Visual equipment. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site –Singapore If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our