Account Solutions Specialist - Hoover, AL

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections.

Calls customers about early delinquency account statuses Works with customers to resolve account delinquency status while minimizing company interest losses Implements repayment plans as necessary and collects delinquent payments Ensures that files and paperwork are properly and accurately completed Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May contact outside parties to collect or clarify documentation This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

High School Diploma or GED One (1) year of collections, customer service, call center, banking or related work experience Preferences Collections or outside agency experience Financial services experience Skills and Competencies Ability to follow policies and procedures Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to work in a fast-paced environment Basic knowledge of consumer products Basic knowledge of regulatory items that apply to collections Detailed oriented Proficient in Microsoft Excel and Word Strong communication skills Strong customer service skills Strong organization skills Next training class: September 14, 2026 This position may be filled at a higher level depending on the candidate’s qualifications, relevant experience and business need.

Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $37,750.00 USD Median: $44,940.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a