Strategic Account Manager - Cardiovascular

Nordson Medical , a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

This is a dynamic, customer-facing, account relationship and retention role that requires proactive communication and strategic discussions   from the clinical professional to   the C-Suite level. The Strategic Account Manager (SAM)   is responsible for   providing a   strategic   approach to developing   global   customer relationships while delivering processes and best practices to our largest and most valuable customers. This role   owns   a select number of TOP   strategic   customer s   and   ensures   growth greater than the market   rate   leveraging   our range   of    products   and services.     Essential Job Duties and Responsibilities   Sales growth - Meets monthly,   quarterly   and annual assigned sales quotas for revenue growth and strategic   objectives   in assigned territory or assigned accounts.   Strategic   Account   Management   -   Maps   out Key Account organization and develops relationships with key decision makers to understand what is   required   to add value, win new business, and exceed expectations .    Leads   Nordson’s   strategic   objectives   and account planning process for   the Key   accounts   to include revenue targets and performance   objectives   over short and long-term duration .   Is strong customer advocate and informs and educates Nordson Medical business units with what is   required   to win new business.   Establishes consultative, productive, and professional relationships with customers   globally   and   influences   key stakeholders and C-level executives who occupy the primary buying position.   Communicates   Nordson Medical’s value proposition for both products and   service   and   is a trusted advisor to the customer.    Leads communication efforts between   the selected a ccounts and Nordson Medical business units,   establishing   recurring calls, business reviews, and visits.   Proactively assesses, clarifies, and   validates   customer/prospective customer needs on an on-going basis.   Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance   objectives   and customer/prospect expectations.   Provides customer feedback for product   development   representing the voice of the customer as needed.   Manages and develops the   Regional Account Manager s around the world to support retaining and winning   business   locally.   Supports the division with insight and analysis on market development and other strategies to drive profitable growth   Attends state, regional, and national trade shows as   appropriate .   Performs other related duties as assigned.       Account Management    Relationship-building with key stakeholders   on a global level   throughout the account lifecycle.   Serve as the single , global   point of contact for all things Nordson Medical.   Serve as the escalation point and manager of support and service escalations.   Ability to network across an organization   globally ;   establish   relationships with key   influencers and   decision makers.   Provide reporting to cross-functional areas and senior management   Provide detailed summaries of the overall needs,   health   and key issues of the supported customers.   Provide periodic health checks and business reviews to key customer stakeholders; review metrics, articulating areas of strength, and