Sr Director, Strategy & Planning - Client Office

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

FIS is a leading global provider of technology solutions for banks, capital markets firms and corporates. The company has over 50,000 people around the world who are dedicated to advancing the way the world pays, banks, and invests. FIS helps their clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. FIS’ Client Office, encompassing Client Servicing, Support, Implementation & Professional Services is a best in-class organization, delivering client excellence and underpinning the success of our customers and FIS.  Executing on our client promise includes consistent account servicing, proactive product adoption, and efficient client support models, delivering a modern technology enabled first class experience.

You will lead client strategy and analytics for FIS’ Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact. You will work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships. Establish a clear “North Star” vision for client engagement, setting direction, priorities and expectations  Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value  Define client segmentation strategies to maximize impact across priority client and product groups  Lead development of the Client Office operating model, including governance, accountability and links to delivery  Drive senior stakeholder engagement to support planning, decision making and execution  Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required What you bring Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigor environments  Proven ability to translate complex analysis into clear recommendations and executable plans  Experience working directly with senior executives, including preparation of board level materials  Excellent executive communication and storytelling skills  Track record of contributing to or delivering transformation initiatives end to end  Ability to operate at pace in complex, matrixed organizations Added bonus if you have Experience within client strategy, customer experience or client operations functions  Exposure to large, global or regulated financial services organizations  Experience building or leading small, specialist teams  Familiarity with client analytics, dashboards or performance reporting at scale What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team  The chance to work on some of the most challenging, relevant issues in financial services & technology A fantastic range of benefits designed to help support your lifestyle and wellbeing A broad range of professional education and personal development opportunities A work environment built on collaboration, flexibility and respect #LI-MC1 FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $187,270 - $318,360 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including