Business Operations for Security Incident Response (SIR) , Enterprise Support Strategy & Operations (ESSO), Enterprise Support Strategy & Operations (ESSO)

AWS Enterprise Support is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Would you like to join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support? Enterprise Support, Strategy and Operations (ESSO) is hiring, and looking for a smart, enthusiastic, and creative thought leader with a background in Business Operations and supporting field organizations. The successful candidate would be passionate about operational excellence, guiding the business to optimize its impact on behalf of customers. The candidate must be detail oriented and tactically focused, but also must demonstrate a capacity to think strategically. In this role, you will be a key member of the Security Incident Response (SIR) team, ensuring leadership has the necessary information to operate and execute efficiently. You will analyze initiatives, processes and provide recommendations for improvement. You will build scalable mechanisms to support business and program operation processes. You will have oral and written communication skills enabling you to dive deep into the data to find answers, and to summarize the data into a logical analysis that ensures all stakeholders are informed. Key job responsibilities • Serve as the business operations support for the AWS Security Incident Response service team, acting as a partner to service leadership on operational planning, mechanism development, stakeholder communications, program management and cross-functional coordination • Support rhythm of business (RoB) cadences including MBR, QBR, WBR, and OP planning by delivering data-driven insights, reporting, and operational recommendations to Security Incident Response leadership • Lead KPI planning and metrics transformation efforts for AWS Security Incident Response, connecting service-level metrics to AWS broader security goals and KPIs • Partner with BIE teams on data onboarding, migration, and sprint prioritization to ensure Security Incident Response metrics are available in AWS Support reporting platforms • Author requirements documentation including Pathfinder requests, business requirements documents, and narratives to drive alignment on data and dashboard initiatives • Support security goals across AWS Support by aligning Security Incident Response business performance measurement with organization-wide security objectives and executive reporting standards • Build scalable mechanisms and frameworks that enable leadership to measure operational effectiveness, identify trends, and make informed decisions • Leverage AI tools to drive operational efficiency and support automation for stakeholders across the security services portfolio