Military Affairs Representative Mid-level (West North Central)

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity: We are seeking a Military Affairs Representative I – The ideal candidate will possess extensive experience within the Army National Guard and/or Air National Guard and demonstrate a comprehensive understanding of the National Guard's dual state and federal mission. This aligns to Iowa,, Minnesota, Wisconson.Illinois and Missouri, region of the United States and the representative would be best to reside in that region. This individual should be recognized as a trusted leader and relationship builder with the ability to influence and engage senior military leaders, key stakeholders, and community partners across the National Guard enterprise. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have experience in military community engagement, program development, and advocacy. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be encouraged to work on-site four days per week.

Meets with military installation senior leadership to build relationships and develop business opportunity events in support of military members and their families. Utilizes and applies broad knowledge of USAA's full range of business products, services and business processes and programs available to improve relationships with leaders, members and prospects. Serve as a resource to peers and team member including leading and training cross functional teams in the execution of face-to-face marketing and informational events. Identifies and understands the intended goals of Military Affairs and USAA. Works as a military subject matter expert with USAA lines of business and functions when access to military installations is required or when military expertise is essential to project success. Deepens existing relationships with senior military leaders to optimize business opportunities on and off military installations. Analyzes, identifies trends, and makes recommendations regarding market segments and effective resource utilization. Collaborates with management and marketing to develop initiatives and programs to effectively reach members and prospects. Plans and negotiates installation marketing agreement as part of the installation marketing plan and strategy; this includes marketing tactics, placement, and timely and relevant messaging. Assist in managing installation marketing currency, creative rotation, and replacement. Analyze past campaign performance and adjust approach as needed to attain Marketing agreement success/return on objectives. Schedules and conducts Military Acumen Visits for USAA Leaders. Participate as a subject matter expert on USAA wide teams. Provides Military 101 training at New Employee Orientation and provides USAA Financial Readiness Training to ROTC Units and the military community. Audits Military communications developed by the Association for employee education to ensure accuracy and USAA mission relevancy. Represents all USAA lines of business and their products and services. Dialogues with members provide feedback to senior management on issues, accolades and competitive intelligence. Manages assigned program expenses within annual budget.