Director, Solutions Strategy

Job Title: Director, Solutions Strategy Job Description At Concentrix, we help the world’s best brands grow through technology, insight, and human-centered solutions. By combining expertise in go-to-market consulting, data & analytics, marketing and sales, and operational excellence, we help clients accelerate growth.

As the Director of Solutions Strategy, this individual has an exceptional ability to understand the intricacies of complex marketing technologies as well as the broad applicability of their capabilities to solve clients’ business challenges. A solutions strategist assembles a combination of defined products as well as technology and services capabilities to meet the client challenge/objective through a CX-centric lens. This individual is a student of data-driven, marketing technology-enabled communications that can positively impact consumer behavior and can recommend the proper use of these capabilities to achieve specific goals. What You’ll Do Maintains a current and deep understanding of the full portfolio of Marketing Solutions products and capabilities as well as a broader Concentrix capabilities in order to develop best-in-class recommendations to address client challenges Develop positioning around the solution and why it is competitively advantaged and priced appropriately for the client business objectives. Collaborates across all Concentrix solutions teams – understands who the key players are, has a line into their capabilities and the sales enablement material that support. Develops solutions/strategies that serve the client objective or challenge, positioned through a customer-centric lens and pushes the team and client on the best/right solution for the situation Documents the solution in multiple ways and forms, including presentations, diagrams, written documents, etc. Works with the Sales Enablement and Proposal Writer to create business-winning proposals Work with experts across the organization to ensure the solution recommended properly represents our capabilities and ability to deliver for the client What We’re Looking For Education/Knowledge Bachelor’s degree in related field from a four-year college or university and 12+ years of related experience preferred. An equivalent combination of experience and education may be considered.

Ability to adapt written and verbal communication skills to different styles and environments (persuasive, diplomatic, influential, technical) of clients Able to discern appropriate level of detail of communications including the best method for delivery (video, voice, email, in-person) Advanced problem-solving using an analytics approach; evaluate, investigate and apply best practices and offer innovative solutions. Fluency in AI tools is a requirement Demonstrate the ability to maintain high performance and quality levels in an environment of constant change and pressure Demonstrate the ability to champion significant projects, programs and business initiatives using creativity and ingenuity Ability to define problems, collect data, establish facts and structure analysis for complex business issues Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact. Ability to read, write and comprehend complex documents, such as journals, position papers, proposals, contracts, technical/functional specifications, etc. Ability to make effective, persuasive speeches or presentations on complex topics. This includes the ability to sell, negotiate and close deals with customers. Strong verbal, written and presentation skills The base salary range for this position is USD $ 130k - $165k/ CAD $132k - $180k , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role