Senior GTM Process Architect

Zillow's Agent Sales organization helps real estate professionals succeed with the solutions and technology they need in a dynamic market. The Revenue Strategy & Operations team is the strategy and execution engine behind that work, building AI-powered capabilities, scalable systems, and operating models that let Zillow's go-to-market teams grow without friction. The GTM Productivity function operates across three focused pillars: GTM Systems, GTM Governance & Deal Operations, and Process Architecture. This role leads Process Architecture, the upstream design work that the other two pillars depend on to build, integrate, and govern effectively.

We're seeking a singular authority on GTM process architecture reporting to the Director of GTM Productivity. You will define how Zillow's sales and customer success workflows operate, set the design standards that GTM Systems builds to, and own the process blueprint that governs how work flows across the entire GTM motion. This is not a Salesforce admin or hands-on engineer role. System builds and integrations sit with GTM product and engineering teams. But you bring enough technical fluency to design processes that are practical to build, speak credibly with engineers and product  managers about trade-offs, and ensure your process designs survive contact with the real technology stack. Your output is the authoritative process blueprint: swim-lane designs, decision trees, workflow specs, and implementation requirements that are practical to build, easy to adopt, and directly tied to seller productivity outcomes. There is no peer in this function; you set the standard.

GTM Process Design Own the design of core sales workflows, lead routing, opportunity type and progression, pipeline hygiene, activity capture, and the handoff from Sales to Customer Success. Map the full current-state lead-to-close journey, identifying friction points, redundant steps, manual workarounds, and automation opportunities. Define future-state process blueprints: swim-lane diagrams, decision trees, exception paths, and field-level data standards ready for implement. Maintain a prioritized process improvement roadmap sequenced by seller impact and implementation feasibility. Own the intake and triage of process-change requests from Sales, CS, and Enablement, translating field feedback into scoped design problems. Seller Productivity & Outcomes Define non-selling time per rep as the north-star metric, every design decision is evaluated against whether it reduces admin burden or eliminates a manual step. Design lightweight KPIs and leading indicators for each workflow, partnering with BI to surface them in existing dashboards rather than creating new reporting infrastructure. Run regular workflow-health reviews with Sales and CS field teams to catch adoption breakdowns or process drift before they become systemic. Cross-Team Partnership Serve as the upstream design partner for the technical team, producing implementation-ready specs that product, engineers and admins can act on without re-interpreting the intent. Coordinate with Governance & Deal Ops to ensure process designs include the right control points and data integrity checkpoints without over-engineering the seller flow. Partner with Product and Engineering at the design stage, before features are built, so new GTM capabilities land cleanly into existing workflows. Drive change management for process launches in partnership with Enablement: communications, training briefs, and adoption tracking. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC