Specialist - SCM - Planning & After Sales 4A

Specialist - SCM - Planning & After Sales Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Manage post-sales customer inquiries and resolve issues efficiently to ensure a positive customer experience.

Provide technical guidance and troubleshoot product or service-related challenges for customers.

Oversee returns, exchanges, and refunds, ensuring adherence to company policies and standards.

Build and maintain strong relationships with customers to enhance satisfaction and loyalty.

Collaborate with sales, marketing, and internal teams to implement customer retention and improvement strategies.

Monitor customer feedback and identify recurring issues to recommend process or service enhancements.

Maintain accurate documentation of customer interactions, resolutions, and key performance metrics for reporting and continuous improvement.

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Purchasing Manager (CPM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy Required Skills Collaboration Tools, Data Literacy, Microsoft Office, Order Management, Supply Chain Management (SCM), Warehouse Management Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - SCM - Planning & After Sales Remote Type - Hybrid Work Shift - Day Job (United States of America) The approximate annual base compensation range for this position is: 34,200 to 42,500 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate your career – Gain hands-on