Solutions Architect - Retail Consumer Goods (UK&I), AWS UKI Solutions Architects, Retail Consumer Goods

Agentic Commerce is about to reshape how the world shops - AI agents that discover, recommend and buy on behalf of shoppers and businesses - and Retail and Consumer Goods companies are racing to get ahead of it. This is your chance to be at the spearhead of that shift, helping some of the UK and Ireland's best-known brands turn it into real business value. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. AWS is looking to hire a Solutions Architect, based in Manchester or London, focused on Retail and Consumer Goods customers across the United Kingdom and Ireland (UK&I). Our customer base spans a rich set of sub-segments - Fashion & Apparel, General Merchandise, Grocery, and Consumer Packaged Goods (CPG) - ranging from established enterprises to fast-moving digital natives. Solutions Architects work hand in hand with AWS customers to help them make the most of the cloud. You'll sit at the crossroads of business and technology, engaging with organisations at all stages of cloud adoption. In the Retail and Consumer Goods industry, businesses are transforming well beyond simply selling products – through new channels, advanced stores and enhanced customer touchpoints, value-chain optimisation through demand forecasting and logistics, digital marketing, and customer-service advancement - using the full suite of cloud, data and AI services available through AWS and our extensive partner ecosystem. In particular, this role sits at the spearhead of Agentic Commerce - the emerging shift where AI agents discover, recommend, negotiate and complete purchases on behalf of shoppers and businesses, reshaping how Retail and CPG customers sell, serve and grow. You'll work alongside customers as a trusted advisor to envision new possibilities and turn them into real business value. As a Solutions Architect, you will blend deep technical expertise with strong business acumen to engage Retail and CPG organisations at all levels, up to and including the C-suite. You will be a pivotal member — often the technical anchor — of a Customer Account Team that brings together Account Managers, Customer Solutions Managers, Technical Account Managers and specialists across many technical domains, and you will own the overall technical relationship between your customers and AWS. You will lead activities such as architecture reviews, collaborative design sessions (sometimes called white-boarding), demos and technical workshops, and make recommendations across security, cost, performance, reliability and operational efficiency. Internally, you'll be the voice of the customer, informing the AWS roadmap and collaborating with teams across account management, professional services, support, product teams and the AWS partner ecosystem. In this role you'll get to practise your creativity, linking technology to tangible solutions and helping customers understand what is genuinely achievable with the cloud. You will define and invent cloud-native reference architectures across a range of use cases - including Generative and Agentic AI (and its application to Agentic Commerce), Machine Learning, Serverless and container-based architectures, Data and Analytics, DevOps and Security - and turn delivered solutions into reusable assets that other Solutions Architects can leverage with their customers. Practical knowledge of the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn. You will have the support to grow your expertise in the industry and technology areas of depth that matter most to your