GBS Preferred Cust Associate

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Job Summary This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations). Analyzes and resolves Preferred account issues.

High school diploma, GED, or International equivalent Strong oral and written communication skills Strong problem solving skills Previous customer service experience - Preferred Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.