Americas Delivery Assurance Leader

Microsoft Frontier Company is Microsoft's outcome-driven AI engineering and delivery business, a global organization of industry experts, world-class architects, forward-deployed engineers, consultants, and delivery professionals who work together to bring Microsoft's mission of empowerment and cutting-edge technology to life for the world's most influential customers. Frontier Company is helping shape how AI, delivery discipline, and deep industry expertise come together to create faster, better, and more measurable customer outcomes, embedding our experts directly with customers to co-design, deploy, operate, and continuously improve AI systems tied to real business impact. We work side by side with customers across the full Frontier Transformation journey and pride ourselves on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world.   The Delivery Assurance team within Microsoft Frontier Company advances delivery health across the Americas by helping teams identify risk earlier, strengthen execution discipline, and improve predictability across customer engagements. The team works directly with regional leaders, delivery management, FDE studios, field delivery partners, and senior customer stakeholders to apply delivery standards, practical field guidance, portfolio insights, and AI-enabled signals that help teams make faster decisions and deliver stronger outcomes.   The Delivery Assurance Leader for the Americas is accountable for leading the regional assurance practice across Microsoft Frontier Company, spanning engagement-level quality interventions, portfolio-level delivery health, standards adherence, and recovery support. This leader will own the Americas assurance rhythms, partner directly with regional executives and field delivery leaders, engage with C-suite customer partners when needed, and work across Microsoft to remove blockers, improve delivery confidence, and scale repeatable excellence.

People Management   Delivers success through empowerment and accountability by modeling, coaching, and caring.   Model: Live our culture; embody our values; practice our leadership principles.   Coach: Define team objectives and outcomes; enable success across boundaries; help the team adapt and learn.   Care: Attract and retain great people; know everyone's capabilities and aspirations; invest in the growth of others.

Lead the Americas Delivery Assurance practice across Microsoft Frontier Company, owning the regional assurance rhythms that connect delivery health reviews, risk calibration, standards adherence, field guidance, and recovery actions to measurable business and customer outcomes.   Build healthier delivery portfolios by partnering directly with regional executives, delivery management, FDE studios, and field delivery partners to identify risk earlier, improve predictability, and guide targeted interventions before issues escalate.   Drive faster and better delivery excellence by mobilizing best practices, quality reviews, telemetry, customer signals, and AI-enabled insights to focus leadership attention, improve decision-making, and accelerate corrective action.   Demonstrate cross-Microsoft leadership by collaborating across Frontier Company, including ISD and FDE studios, engineering, support, product, and regional stakeholder teams to remove delivery blockers, support recovery, simplify delivery practices, and scale repeatable standards across the Americas.

Required/minimum qualifications Bachelor's Degree in related field AND 10+ years consulting/professional services delivery, project management, practice management, or related field OR equivalent experience. 6+ years people management experience.   Additional or preferred