Transformational Platform Consultant

Transformational Platform Consultant Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description As a Transformational Platform Consultant , you will be the technical strategist and storyteller who co-designs holistic, multi-year transformation visions for ServiceNow's most valuable customers—pulling them beyond point-product thinking into enterprise-scale operational transformation. You will serve as the trusted technical advisor to 2–3 Elevate Pursuit Leads driving transformational deal development. You will design the customer's "North Star" operating model by architecting ServiceNow's platform strategy across workflow, intelligence, and governance layers. Unlike traditional solution consultants who validate product fit, you own the transformation narrative: you uncover what's possible, co-create the future state with customer executives, and position ServiceNow as the essential platform enabling that vision. Your expertise will span ServiceNow's application portfolio, platform architecture, and enterprise transformation methodology. You'll lead discovery workshops, design and own the end-to-end technical value narrative, and maintain executive momentum across a 9–18 month transformation journey. You'll work hand-in-hand with Elevate Pursuit Leads, specialized product solution consultants, engineering, cross-functional product specialists, and account teams to translate customer pain into architectural possibility. Core Responsibilities Strategic Platform Architecture & Transformation Narrative Co-design the customer's "North Star" operating model with Pursuit Leads and customer executives Own the technical transformation narrative: articulate the "why" and "what" of the platform architecture, not just the "how" Lead discovery workshops and ideation sessions that unlock what the customer hasn't yet imagined is possible Translate customer business imperatives (cost, speed, experience, control, risk) into a coherent ServiceNow platform hypothesis that creates genuine competitive advantage Uncover what's possible; position ServiceNow as the essential platform enabling that vision Executive Engagement & Conviction-Building Build and deliver the technical point of view for compelling C-level and board-level presentations that position the transformation as a business imperative, not an IT project Drive C-suite conversations on business outcomes (revenue, efficiency, innovation, control, risk) and how ServiceNow platform architecture enables them Move customers out of single-product or siloed-BU thinking into integrated, platform-centric operational models Co-create transformation stories with Pursuit Leads and customer executives—building conviction through authentic partnership, not presentation Maintain executive momentum across the 9–18 month journey, working through customer uncertainty and competing priorities Technical Credibility & Methodology Demonstrate authoritative knowledge of ServiceNow's platform architecture, workflow orchestration, AI governance, and integration patterns Map customer use cases to appropriate ServiceNow products (ITSM, ITOM, CSM, FSM, GRC, CMDB, Intelligence) within a coherent platform strategy Identify and articulate technical risks, integration