Director Technical Operations/ Business Excellence

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:

The Senior Director, Tech Ops Business Intelligence is responsible for translating Tech Ops strategy and priorities into a clear, sequenced execution agenda supported by disciplined governance, performance visibility, and change enablement. The goal is to streamline and enhance efficiency, effectiveness, and standardization across Tech Ops to support innovation output and delivery excellence. This role provides leadership visibility into what Tech Ops teams are working on and why, ensuring alignment between strategic priorities and day-to-day execution. The Director orchestrates the Tech Ops operating cadence, leadership forums, and decision flow to enable structured prioritization, risk transparency, and timely escalation. The role surfaces cross-team dependencies, risks, and delivery trade-offs, enabling informed executive decision-making in a regulated, patient-critical environment. In addition, the Sr. Director oversees change management and enablement efforts to ensure that governance practices, new processes, and operational improvements are successfully adopted and sustained. Responsible to identify, develop, standardize, and implement best-in-class Tech Ops processes, tools and enablers to increase effectiveness, agility, responsiveness and speed across a complex digital, device, and chemistry organization. The Senior Director serves as a strategic thought partner to the Tech Ops leadership team and is accountable for building and leading a high-performing team that integrates portfolio visibility, performance analytics, governance discipline, and change capability into a cohesive operating model. This role will focus on improving the efficiency, effectiveness, and innovation output of the global Tech Ops team. It involves strategic planning and alignment, process optimization and improvement, talent development and retention, measuring and monitoring performance, and internal communication to ensure that Tech Ops aligns with business and market demands. WHAT YOU’LL WORK ON: Develop and execute the Business Excellence strategy aligned to Tech Ops and enterprise priorities.  Establish and oversee the Tech Ops portfolio governance model, including prioritization, executive operating cadence, risk and dependency management. Define and evolve the Tech Ops operating model, including decision rights, interaction models, and management systems. Supports Tech Ops leadership through efficient execution of Tech Ops initiatives, including championing digital transformation initiatives, AI/ML adoption, data analytics, and digital collaboration platforms. Build and lead a Business Excellence team and develop future capability roadmaps. Responsible for defining and tracking key metrics and providing data-driven insights to inform decision-making and democratize information access. Implement tools and dashboards for real-time visibility into project status, risks, and performance metrics. Champion continuous improvement methodologies (Lean, Agile, hybrid) to optimize end-to-end value streams. Leads process optimization and improvement initiatives. Tools & Process Optimization: Standardize the use of and processes related to tools team-wide, enabling cross-functional teams to align easily. In turn, enables the successful execution of larger, cross-team initiatives. Establish scalable change management standards and sponsorship enablement practices. Ensures robust knowledge management practices and standardized documentation to support scalability and reuse, including maintaining templates, guidelines, how-to references, and resources so Tech Ops teams