Guest Services Event Staff | Part-Time | Angel Of The Winds Arena

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Guest Services Event Staff | Part-Time | Angel Of The Winds Arena

Location

US-WA-Everett

Job Post Information* : Posted Date

5 days ago (7/24/2026 8:52 AM)

Job ID

2026-33495

Location Name

Angel Of The Winds Arena

Category

Guest Services

Type

Regular Part-Time

Location : Location

US-WA-Everett

Job Post Information* : External Company Name

Oak View Group

Job Post Information* : External Company URL

https://www.oakviewgroup.com/

Location : Postal Code

98201

Location : Address

2000 Hewitt Avenue

Job Post Information* : Post End Date

10/23/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and/or greeter You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $20.77 Benefits for part-time roles: 401(k) savings plan, 401(k) matching. This position will remain open until October 23, 2026.

Angel Of The Winds Arena is a three-venue, state-of-the-art, multipurpose complex located in the heart of downtown Everett, WA. This seamless complex offers an NHL regulation ice rink open year-round and diverse arena space that can be used for WHL hockey, basketball, indoor football, trade shows, concerts, and more, as well as a full conference center that can host conventions, meetings, weddings, banquets, and more. Angel Of The Winds Arena is Snohomish County's premier entertainment and convention facility. AOTW Arena is an exciting place for residents and visitors to enjoy a variety of entertainment activities and a superior convention facility.

Provide exceptional customer service to guests, clients, and visitors by responding to questions, addressing concerns, and ensuring a positive event experience. Greet guests, verify or collect tickets as assigned, and direct guests to their seats or other venue locations. Ensure guest compliance with venue policies regarding outside food, beverages, cameras, and other prohibited items. Monitor guest conduct and proactively assist guests to ensure a safe and enjoyable event experience. Recognize, address, and resolve guest concerns and conflicts using effective communication and sound judgment. Assist in maintaining a safe and secure environment throughout the venue. Report unsafe conditions, equipment, or incidents to supervisory staff immediately. Perform crowd management and access control duties during events. Serve as a member of the emergency evacuation team by directing guests to designated exits during emergencies. Monitor emergency exits and provide assistance to guests with disabilities or special needs. Relocate to various positions throughout the venue as operational needs require. Distribute event materials and informational items to guests as