Endpoint Engineer, IT

Thinking Machines Lab's mission is to empower humanity through advancing collaborative general intelligence. We're building a future where everyone has access to the knowledge and tools to make AI work for their unique needs and goals.

We are scientists, engineers, and builders who’ve created some of the most widely used AI products, including ChatGPT and Character.ai, open-weights models like Mistral, as well as popular open source projects like PyTorch, OpenAI Gym, Fairseq, and Segment Anything.

The IT team builds secure infrastructure and efficient processes that enable our employees to move quickly. We operate an all-Mac environment and manage our endpoint fleet as a distributed platform, applying production-engineering practices to device management and security.

Our endpoint configurations, security policies, scripts, and software deployments are increasingly managed through version-controlled workflows with testing, review, staged rollouts, and rollback capabilities. This role will work closely with IT, Security, Identity, and Infrastructure to deliver a secure and reliable employee computing experience.

• Endpoint Configuration as Code: Author, review, test, and progressively deploy macOS configuration profiles, security policies, queries, and remediation scripts. Build code review, staging, canary, validation, and rollback processes into endpoint changes.

• MDM Platform Engineering: Operate our MDM platform as a production service, including configuration as code, observability, upgrades, reliability, incident response, and integrations with other IT and Security systems.

• MDM Migration: Lead the evaluation, design, testing, and execution of our planned migration from Iru to Fleet. Establish functional requirements, identify configuration and security-control gaps, develop a phased migration plan, and move the fleet with minimal disruption to employees.

• Santa and Rudolph: Own the architecture and operation of Santa and its Rudolph synchronization service. Manage binary-authorization policies, rule distribution, application approvals, telemetry, observability, infrastructure, and incident response.

• Zero Trust and Device Trust: Partner closely with Security and Identity to make device trust a core component of our Zero Trust architecture. Integrate endpoint posture signals into authentication, authorization, and conditional-access decisions.

• Continuous Posture Evaluation: Build systems that continuously evaluate device health and security posture, including MDM enrollment, OS version, patch status, disk encryption, endpoint protection, security-control status, and configuration compliance. Automatically identify and remediate drift or restrict access when a device no longer meets requirements.

• Patch Management: Build and maintain automated macOS patching workflows that support rapid enforcement timelines while providing a thoughtful employee experience.

• Zero-Touch Provisioning: Design and improve Apple Business Manager and Automated Device Enrollment workflows that turn a new Mac into a secure, fully configured, and productive machine with minimal manual intervention.

• Software Distribution: Own application packaging, deployment, updating, and removal across the Mac fleet.

• Fleet Telemetry and Compliance: Query live device state at scale and turn endpoint telemetry into actionable policies, dashboards, compliance reporting, and early warnings for configuration drift.

• Automation: Build tools and AI-assisted workflows that reduce repetitive operational work and make endpoint