Senior Customer Manager - United States

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.     Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About this Talent Community   Dow   is building a network of qualified candidates for current and future   Senior Customer Manager   opportunities across our Commercial organization.    These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

Manage   account   portfolios and prepare and implement sales plans, delivering business goals of volume and value.   Build relationships at all levels of the customer, including   executive , to drive collaboration and mutual growth.   Lead and conduct negotiations, developing long term contract agreements, following Dow guidelines and legal requirements according to each region and country.   Lead and manage   account   team to show continuous improvement and information sharing.   Mentor others, helping to develop skills of less experienced sellers.   Assist   the customer and internal stakeholders in understanding the greater financial implications and nuances of decisions and alternatives.   Serve on cross-functional   product   and marketing teams where   appropriate to   drive overarching business performance.   Summarize key innovation gaps in portfolio based on customer feedback and help drive marketing and technical teams towards meeting those needs.   Understand the broader Dow portfolio and   is able to   connect the dots and represent “One Dow” to customers through sustainability,   inclusion   and innovation efforts.

A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.   A minimum of 7 years of relevant working experience.   A minimum requirement for   these   U.S. based position s   is the ability to work legally in the United States.  No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.

Business Acumen : strong business acumen and ability to clearly communicate financial trade offs.   Communication : Strong written and verbal communication skills.           Negotiation : Self-starter with a strong bias for action and negotiating skills.   Interpersonal Effectiveness :   Demonstrates   the ability to build and   maintain   strong, productive relationships with customers, colleagues, and cross-functional stakeholders.    Influencing Skills : Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence .   Analytical Thinking : Project management skills, business acumen, and strategic / analytical thinking capability.     Additional Notes   Relocation   assistance   is not available for   these   position s .   This position may require travel based on business needs. Travel frequency and duration may   vary   and   s pecific expectations will be discussed as business requirements evolve.         Benefits – What Dow offers you   We invest in you.    Dow invests in total rewards programs to help you manage all aspects of you: your pay, your