Program Manager / Director (Delivery Intelligence)

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.

In response to our rapid growth and market expansion, we are seeking a Program Manager, Delivery Intelligence APAC.

The delivery of enterprise software is evolving and changing with the streamlining of processes and accelerated utilization of advanced tools powered by AI.

This role is designed to work with the project management team, PMO, regional leadership and global teams to drive the transition in region from the current delivery model to a new project management and delivery approach. As the Program Manager, Delivery Intelligence APAC, you will be responsible for the alignment of new project methodologies, intelligent AI delivery innovations, and best practice standards that underpin the new ways of working.

You are not here to maintain the status quo but drive its transformation, thoughtfully, practically, and at pace. You will work collaboratively with the local and global teams across professional services, customer success, service delivery and sales, connecting the day-to-day realities of project planning, management and delivery in APAC to the broader organizational AI strategy.

The role will also act as Project Owner on selected strategic implementations to ensure the customer relationship, project management and overall adoption of new process and tools is fully supported.

• Project Portfolio Performance

• Partner with regional leadership to continually improve the successful growth of SaaS while increasing the delivery portfolio’s profitability

• Improve predictability of scope, commercials, and resourcing across the region in collaboration with operational and functional leadership.

• Strengthen estimation disciplines and margin protection through project planning intelligence, delivery optimization and innovative deal shaping, in partnership with service sales and the regional leadership team

• Increase scalability and delivery capacity through targeted delivery optimization, process improvements, and effective use of technology.

• Accountable for the financial measurement, benchmarking, reporting including operational process and tool governance for the region

• Guiding the internal and external communication plan for the portfolio, including steering group meetings, escalation paths and customer engagement techniques.

• Upskilling and supporting Program/Project Managers – Providing guidance on growth opportunities and intervening in escalations when necessarily to provide project management SME support.

• Ensuring that all internal stakeholders are adequately informed of the portfolio’s progress in the implementation and adoption of innovative processes and tools.

• Participating and supporting the service sales process to agree appropriate timelines, project management resource requirements, and project delivery approach

• Drive delivery Partner upskilling on project RELEX delivery innovation, governance expectations and new ways of working to ensure they can provide exceptional delivery experiences and time to value for our customers.

• Support the commercial governance of the delivery negotiation and statement of work aspects of the portfolio for either in-flight or new projects

• Intelligent Delivery &