Open Call - Guest Relations Manager (Security)

OPEN CALL - Thursday August 6, 2026 - 10AM - 12PM Location: Entrance on 848 Washington Street, Corner of Little W12th Street Do you have an active NYS Security License? Do you have a FSD T-89 Certificate? Do you have at least 4 years of managerial experience in Guest Relations (Security)? Are you able to work any day and any shift, including overnights? If you answered yes, to these questions, and have experience in customer service, please stop by! *Previous Hotel experience or Hospitality preferred but not required* Company Background The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling. The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. Mission Statement To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home. Our Purpose The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways. Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell.  To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it. We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE! #StandardFamily Job Title: Guest Relations Manager Department: Guest Relations Location: The Standard, High Line Reporting to: Director of Guest Relations Responsible for: Guest Relations Agents, all areas of the hotel property Job Purpose:  The Guest Relations Manager manages the wellbeing of internal and external guests in and around the property. Main Duties & Responsibilities   Maintain complete awareness of: Scheduled group activities and house count Hotel facilities and services Hours of operation Facility layout Fire and emergency plans Departmental rules of conduct

Review department log records and be familiar with pertinent information relevant to all daily shifts. Review the hotel status and follow up actions with all shift agents. Issue keys and equipment to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures Ensure all non-hotel personnel arriving at employee entrance are properly documented while on property according to hotel policy Supervise the inspection of employee packages, purses, etc. as employees enter or leave the property as designated by hotel policy Provide escorts for employees in accordance with departmental standards Ensure that after-hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards Hand deliveries received during non-business hours following hotel procedures Work with outside agencies (i.e., police, fire departments, and emergency services) cooperatively and follow established hotel regulations Coordinate emergency situations as specified in departmental manual Monitor surveillance cameras Investigate all alarms