Event Operations Manager

Event Operations Manager – Events

Marriott International  portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott  is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Responsible for all operational requirements of the Event Operations department, including but not limited to client liaison, requirements and requests, food and beverage service and quality, associate engagement, compliance of safety and hygiene and other quality measures and commercial performance including delivery of budgeted profitability.

The Event Operations Manager will be required to assist in the Management and Leadership of other Operational areas of the hotel when and if required and as directed by the Director of Operations.

ASSOCIATE RELATED

Oversee the management and leadership of the Event Operations Department on a day to day basis to achieve high levels of guest and associate satisfaction, whilst driving commercial outcomes in line with key performance indicators and ensuring quality including compliance and safety is maximized

Ensure associate engagement plan is in place and is actioned. Include associates in the continuous development of this, to ensure relevance and maximum results

Lead all Event Operations associates to achieve maximum productivity and client satisfaction

To co-ordinate effective associate briefings to ensure correct information is being passed  to associates and to set  standards are maintained

Ensure all associates consistently meet the standards relative to grooming and appearance

Work with Culinary leaders to establish effective relationship between front and back of house teams

Liaise with other department heads regarding general operations, associate engagement, client relations, promotions and special requirements

Develop department training manuals including onboarding, skills and knowledge training and other, to develop associates for competence and continual improvement in role

Maintain system of regular associate training

Ensure new and existing staff are trained to the desired skill levels for their positions

Develop talent pipeline in consultation with Director of Operations to ensure associate development and career progression is a focus

Conduct performance appraisals frequently and with development and departmental improvement in mind

Provide associate counselling, support and guidance as required and in consultation with Human Resources

Lead the recruitment needs of the department from request through to onboarding and in consultation with Human Resources

Take ownership of all associate grievances, in consultation with Human Resources if required.\

GUEST /CLIENT RELATED

Liaise closely with the Event Planning and Sales teams to ensure client satisfaction and event success is achieved

Liaise directly with the event clients, when they are on site, to meet their pre-determined/planned (via Event Orders) and additional requirements

In cooperation with the Event Planning and Sales team, take ownership of client complaints and resolve in a professional