Front Office Manager

Company Background The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling. The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. Mission Statement To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home. Our Purpose The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways. Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it. We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE! #StandardFamily Job Title: Front Office Manager Department: Front Office Location: The Standard, High Line Reporting to: Director of Front Office Job Purpose:  Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, telephone services, concierge services, Overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. As well as assisting the Director of Front Office in any requested tasks Main Responsibilities Provides an issue free work environment through motivation, support, empowerment and development for all personnel Proactively strives to build positive working relationships through teamwork and clear communication Ensures that all decisions and resulting actions are aligned with The Standard, High Line’s policy of 100% guest satisfaction producing a high level of service Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience Approves and facilitates associates 30/60/90-day and annual performance reviews Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary Offers property tour to potential clients, guests, or investors as requested providing detailed knowledge about the property and the brand Review and train all staff on Coyle Standards in order to maintain our goal of 90% in all areas Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary Solves, rectifies and mediates guest’s issues and concerns Corrects billing adjustments when necessary Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled. Maintains and clean up profile information and notes Approves / Conducts monthly departmental