Spa Receptionist

JOB SUMMARY Reporting to the Spa Management, the successful candidate will be required manage the front desk / reception area. Perform and offer guests a wide range of Beauty , Body , Skin Therapy and treatments, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

CANDIDATE PROFILE Education and Experience

Recognised or relevant qualification in Body, Skincare and Beauty Therapy and treatment. At least 2 years` experience in a similar role i.e Receptionist within a 4 or 5-star Spa environment At least 2 years’ experience as a therapist. Strong planning and administrative and organizing skills Proficient in MS Office and Spa booking systems Professional Disposition Professional telephone, communication and email etiquette Problem solving, decision making and conflict resolutions skills People centric with a strong focus on the Guest experience Ability to work within a pressurized environment Ability to use Initiative and be proactive and self-driven Ability to work without supervision and within a team Attention to detail pertaining to area of responsibility Required to work rostered shifts and irregular hours as per operational requirements Flexible working hours as well as available to work weekends , Public holidays, opening and closing shifts when rostered as per operational requirements

CRITICAL WORK ACTIVITIES

Adherence to Spa opening and closing procedures Ensure the front desk environment is kept neat and tidy at all times Oversee arrival and departure of guests, and access control Ensure that the standards of service excellence and guest satisfaction are maintained. Maintain a neat, clean and well-groomed appearance as per company standards Assist with Spa treatments as and when required Maintain a float and make a deposit and accurate report of receipts daily Control of cash and daily reconciliations Assist in the marketing of the spa, revenue generation as well as retail Spa products as required Effectively maintain the booking system Assist with Stock checks as and when required Report professional stock par levels timeously Manage stock levels and administer utilization thereof Liaison with housekeeping team with regards to Spa amenities as required Initiate and place amenities orders as and when required Complete required administrative tasks Assist with efficient booking/upselling Possibly be required to do spa treatments, if operations required to do so. Providing nail care services and treatments to clients, including manicures and pedicures and Gel nail therapy Adherence to health and safety as well as COVID protocols within the work environment and at work stations Maintain a neat, clean and well-groomed appearance as per company standards Maintain a neat, clean and well-groomed appearance as per company standards Maintain strict hygiene standards as set out by management Ensure workstations are kept neat and tidy before and after treatments Perform other duties as and when required

Safety and Security

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Maintain awareness of undesirable persons on property premises. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are