Employee Services Team Lead – Time and Labor and Oracle HR Data Management

Employee Services Team Lead – Time and Labor and Oracle HR Data Management Full-time State/Province: Philippines Business Group: DCS Legal Entity: AECOM Global Business Services - Philippines ROHQ Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: PH - Taguig City, Bonifacio Stopover Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

This role is primarily responsible for supervising the day-to-day Payroll function that provides effective and proactive service delivery to key stakeholders. This includes supporting department activities and efficiencies such as gathering and entering employee time and wage within the time management system, computing employee’s time worked, production, and commission as well as computing post wages and deduction. Responsibilities and Duties Support the management of day-to-day Time & Labor activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls. Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders. Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed Provide guidance and direction to the team according to established policies, procedures, and management guidelines in accordance with the country supported rules & regulations. Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed Manage team performance, provide coaching, and identify career development opportunities relevant to the team Lead process improvements to streamline processes, improve customer experience, increase productivity, and quality in Time & Labor, in alignment with the overall set goals. Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency. Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary. Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines. Monitor and respond to external support requests as it pertains to Time & Labor Services. Manages project status and support on highly complex process improvement projects.

Minimum Requirements: Bachelor’s degree in Human resources and any business-related course or equivalent relevant