Relationship Manager, Scaled

About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue About Handshake AI Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

As a Relationship Manager on our Education Success Team you are responsible for ensuring your education partners are healthy, happy, successful, and retained. You will create repeatable and reusable tactics for driving engagement across our education partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success. You will report to the Manager of Education Success, working closely with customer support, sales, product and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Product Knowledge Answering questions regarding the Handshake product daily Identifying, diagnosing, and helping customers resolve data health issues Expanding and deepening product adoption and usage amongst your career center partners Gathering, documenting, and sharing best practices on how education partners can better leverage the platform to drive student engagement Deeply learning and understanding the higher education and career services space (operations, structure, and metrics) Consulting with education partners on their workflows to help them adapt their processes to the Handshake product and achieve student success Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals Relationship Management Owning the core/executive relationships and ultimate success with a defined segment of education partners Cultivating meaningful, trusting relationships with key partners and relevant stakeholders Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale Implementing the program of recurring and on-demand touchpoints with customers Partner Success, Health, and Retention Ensuring successful implementation for all new partners in your book of business Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner Driving customer value from the product Implementing and executing scalable solutions to support a large book of business Tracking detailed subjective health assessments to pair with data-driven account health scores. Leveraging data to proactively identify at risk accounts and implement action plans Collaborating across the Handshake organization to