Business Operations Director, Crypto

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Business Operations drives strategic planning, business-critical insights, and cross-functional execution. We’re seeking a Business Operations Director for our Crypto business. This role will report into our Head of Crypto and will be a trusted partner for the leadership team focusing on high-impact strategic projects, data analysis, and driving efficient processes. Business Operations works with many teams within SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.

• Manage team operations across Crypto. Advising on and setting meeting cadences, agenda, and content for team meetings (within and across BUs/functions), taking notes and managing follow ups, where appropriate

• Identify areas where we can optimize processes and increase efficiencies, leveraging AI, developing recommendations, and driving execution of solutions

• Partnering with Crypto teams to help set Objectives and Key Results (OKRs) each year and quarter (numerical target), including helping identify opportunities and risks to meeting these OKRs

• Gathering requirements / dependencies from other BUs to inform roadmaps / priorities

• Lead quarterly and annual planning for the Crypto Business Unit, partnering closely with leaders (specifically business operations leads and chiefs of staff) across teams to coordinate materials, help align initiatives, and connect dots across teams to make us more efficient. Specifically:

• Working with Finance and the Product Design organization to determine timelines and requirements (e.g. content, constraints) for planning

• Managing to company timelines → working back from planning deadlines to set milestones and keep the team organized to meet the requirements of the planning process

• Organizing work to meet planning requirements across our teams (business operations, business leads, finance, product, marketing, data science, etc)

• Owning content creation to support planning requirements and Board, Executive and Regulatory updates, including but not limited to performance against OKRs and analyses on “the why”

• Supporting planning sessions / offsites, including advising on agenda, creating templates and content, driving followups and tracking action items (and reporting on these as a follow up to the session), and providing support to business and product teams where needed during the session or offsite

• Lead key communications and reporting for the Crypto Business Unit, including but not limited to:

• Updates for Executive Staff and business and functional leadership on Crypto priorities, issues, risks and dependencies

• Helping Crypto teams track, monitor, and analyze performance against their OKRs, including setting up dashboards and running ad hoc analyses to diagnose changes to performance trends as required

• Advising on and crafting