Sr. Technical Program Manager, FDE Engagements

This role oversees the lifecycle of forward-deployed engineering engagements in which MongoDB Forward Deployed Engineers (FDEs) partner closely with customer engineering teams to build working agents.

It is a high-impact role at the intersection of customer delivery, AI agent development, and product feedback. By working closely with customers during implementation, the Sr. Technical Program Manager helps shape real-world agent outcomes, demonstrate the value of MongoDB’s platform in live enterprise environments, and bring back insights that can inform future product direction.

These engagements are designed to help customers realize business value from our platform, accelerate successful agent delivery, and generate product feedback through close collaboration during implementation.

The Sr. Technical Program Manager, FDE Engagements drives successful delivery by aligning stakeholders, managing risks and dependencies, removing operational blockers, and ensuring clear ownership, communication, and decision-making across the engagement lifecycle. In partnership with FDE, Product, Engineering, account teams, and customer stakeholders, this role is accountable for program execution and engagement outcomes.

If an action item does not yet have an explicitly assigned owner, the Sr. Technical Program Manager is responsible for driving assignment and follow-through until ownership is clear.

Pre-customer environment access

• Secure access to the customer's internal collaboration and development tooling as early as possible

• Align on the intended behavior, functionality, and architecture of the agents

• Define how the FDE team and customer engineering team will collaborate on use case and architecture definition, code, and execution

• Establish the deployment path for MongoDB’s tools across customer development and cloud environments

• Confirm business goals, technical scope, and success criteria for the engagement

During this phase, the Sr. Technical Program Manager partners with the assigned FDE team, account teams, and customer stakeholders to coordinate onboarding requirements, dependency management, planning, and readiness activities. This may include coordinating statements of work, contractor onboarding steps, access approvals, and early execution planning.

The pre-access period should also be used to build a shared understanding of the business value, intended behavior, and technical architecture of the agent. The team should prepare the technical design inputs needed to break the work into executable tasks in the customer's preferred engineering collaboration environment.

• Engagement overview deck

• Agent technical spec

• Agent architecture

• Mutually agreed-upon definition of success

Agent build and prototyping

Main goals

• Enable the joint engineering team to develop agents locally and contribute to a shared code repository

• Establish a viable path to deployment in MongoDB’s production environment

• Support a single-team execution model across MongoDB and customer engineers

• Provide structured status updates and feedback loops to internal product stakeholders

During this phase, the team should adapt to the customer’s preferred engineering collaboration model where it supports execution. FDEs may lead or contribute to technical workstreams, while the Sr. Technical Program Manager drives coordination, planning, risk management, communication, escalation and execution tracking across the engagement.

FDEs kick off this phase by running an onboarding session for the customer engineering team to ensure that local development setup is seamless. FDEs should then act as a leader or member of their engineering team to break out the work in the agents’ technical