Sr Specialist - Customer Outreach

The Sr. Specialist will support and assist with administrative, technical, financial and/or operational performance and controls, quality review and employee development functions. The Sr. Specialist will analyze trends and develop strategies to achieve excellent quality, courteous and efficient service to our customers. The Sr. Specialist will also develop and recommend new programs or enhancements to existing customer-facing programs, which result in productivity and quality improvements. The Sr. Specialist will also analyze activities to ensure the attainment of corporate and departmental goals and standards and that these activities comply with all Corporate and Department policies and procedures as well as PSC Rules and Regulations. This role requires a shared responsibility to the company outside of normal work hours to attend meetings, events and emergency duty during the evening and on weekends.