[TEMPORAL] - Manager, Deployment – Opera Subject Matter Expert, Digital + Technology Transformation, Global Technology

JOB SUMMARY The Manager, Deployment – OPERA Subject Matter Expert (SME), Digital + Technology Transformation, Global Technology, is hands-on functional expert role focused on deployment execution for OPERA Cloud across the CALA region. This position plays a critical role prior to Command Center activation and cutover, ensuring that Opera Cloud configuration, operational scenarios, and property-specific requirements are fully validated and aligned to real hotel operations. The role is responsible for accompanying hotels through the end-to-end deployment lifecycle, ensuring that Opera Cloud solutions are operationally viable, aligned with Marriott global standards, and adapted to local market requirements. The role may operate within a Command Center support model, if needed, contributing to incident triage, issue resolution, and escalation management during cutover and hypercare. Success in this role requires the ability to operate under pressure, manage multiple concurrent incidents, and maintain high-quality support standards across a complex multi-country landscape.

CORE COMPETENCIES: Problem Solving – Diagnoses and resolves issues across PMS configuration, operational workflows, and integration points Execution Focus – Drives resolution of deployment blockers and ensures timely completion of critical deployment activities Communication – Provides clear, structured updates to stakeholders, including properties, deployment teams, and escalation partners Operational Mindset – Understands real hotel operations and applies that knowledge to system validation and configuration decisions Adaptability – Performs effectively in fast-paced, high-pressure deployment environments and across diverse CALA markets

Preferred Skills: • Advanced functional expertise in Opera PMS modules including Reservations, Front Office, profiles, and inventory management • Expertise in Opera S&C or OSEM of advantage • Strong understanding of core hotel operational workflows including check-in/out, room assignment, rate management, and availability controls • Ability to translate operational requirements into PMS and/or S&C configuration decisions • Experience influencing or guiding PMS and/or S&C configuration decisions based on operational needs • Technical awareness of Opera Cloud configuration logic, environments, and deployment dependencies • Familiarity with integrations impacting PMS operations (e.g., POS, CRS, distribution, payments, finance systems) • Experience validating end-to-end operational scenarios within PMS environments • Strong analytical skills with ability to perform root cause analysis across configuration, process, and integration layers

Primary Responsibilities Functional Configuration Validation & Alignment · Validate PMS configurations across core modules (Reservations, Front Office, Profiles, Inventory) ensuring alignment with real hotel operational workflows · Validate S&C configuration across core modules · Identify configuration gaps, inconsistencies, and risks that may impact deployment execution or operational continuity · Ensure configurations align with Marriott global standards while adapting to local operational requirements · Support and influence configuration decisions based on operational needs and deployment constraints

Pre-Go-Live Issue Identification & Resolution · Identify and resolve functional and configuration issues in pre-production environments · Perform structured troubleshooting across configuration, process, and integration layers · Provide clear recommendations and actionable solutions to resolve blockers prior to cutover · Escalate complex issues with proper context, impact assessment, and supporting evidence

Deployment Execution Preparation · Validate that PMS configurations support critical end-to-end operational scenarios (check-in/out, reservations lifecycle, inventory handling) ·