Director, SME Sales Operations

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States of America", "addressLocality" : "Purchase, New York" } }, "hiringOrganization" : { "name" : "US: Mastercard International Incor", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "Director, SME Sales Operations", "@type" : "PropertyValue", "value" : "R-286406" }, "datePosted" : "2026-07-21", "employmentType" : "FULL_TIME", "title" : "Director, SME Sales Operations", "description" : "Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, SME Sales Operations The Director, SME Channel Sales Operations is responsible for enabling scalable growth across the newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This role serves as a strategic operator and business partner focused on optimizing performance across the sales funnel, including sales and revenue reporting, portfolio insights, forecasting, and operational planning. Partnering closely with Sales, Finance, and regional teams, the role drives accountability, visibility, and execution across revenue-generating initiatives while serving as the centralized lead overseeing activation and revenue realization for signed portfolios. Role In this highly visible role, you will: Lead end-to-end sales and revenue reporting processes for Channel Distribution globally working across five regional sales and finance organizations, ensuring accurate, timely, and actionable insights Own strategic planning and operational forecasting tied to Revenue and portfolio performance Develop executive-level dashboards, KPIs, and business reviews to support decision-making and growth planning Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring implementation milestones and commercialization timelines remain on track Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed Collaborate cross-functionally with Finance, Product, Customer Success, and Implementation teams to align business priorities and execution plans Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness All About You The ideal candidate for this position should: Demonstrate strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments Possess deep experience managing sales performance reporting, forecasting, and business planning processes Have strong analytical capabilities with experience translating complex data into executive-level insights and recommendations Be highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations Bring a strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines Exhibit exceptional communication and presentation skills with