Sr. Account Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Sr. Account Manager drives retention and growth through development of account strategies and business relationships with external clients. In this role, the focus will be on delivering best-in-class service to clients, leading and managing internal and external relationships, as well as developing new business from existing clients. The ability to proactively identify client's needs and establish proactive plans will be key in this role. This role will conduct customer consultations, lead applicable negotiations and work with internal partners to support client commitments & contractual deliverables. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Operational Management: Own complex client readiness and enablement activities, including leadership of the end to end Readiness process, operational maintenance activities, benefit updates, file updates, and coordination across multiple operational and client-facing teams Ability to define, create, execute and train on process improvements and industry best practices Lead annual readiness, go-live support, operational transitions, and daily readiness updates/progress reporting with clients and internal functional partners Support & facilitate training of all OptumRx client-facing systems & tools Initiate and manage end-to-end enterprise operational readiness project plans, including task duration, sequencing, team resourcing, dependencies, issue resolution, and full execution across cross-functional teams Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations Serve as a critical bridge between Account Management, Operations, Implementation, Product, and Client stakeholders to drive operational readiness, issue resolution, and strategic initiatives Coordinate activities to support impact reporting, root cause analysis, and full remediation Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting Lead cross-functional projects, process improvement initiatives, and organizational readiness efforts that support client outcomes, enterprise priorities, and continuous evolution of the Health Plan Enablement model Recognizes cost avoidance opportunities and offers solutions Serves as a mentor to Account Manager and CSM roles Seeks stretch opportunities to expand knowledge and skillsets Client Relationship Management: Establish and maintain solid and appropriate relationships with customers to maintain consistency and drive client satisfaction Maintain client action logs and facilitate regular cadence of discussions to review Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps as necessary Demonstrate a high level of knowledge pertaining to the customer's specific benefit design and needs Ability to develop, negotiate, interpret/translate, communicate, and execute client and enterprise requirements Ability to recognize, anticipate and manage downstream and upstream impacts to ensure project success/client satisfaction Function as both a strategic consultant and operational leader, balancing client relationship management, project execution, organizational