Guest Services - Citizens House of Blues Boston

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Guest Services - Citizens House of Blues Boston The Guest Services position will interact with guests, providing them with information and assistance, delivering an exceptional guest experience. The following roles may be performed at any given event: ticket scanner, usher, line control, ADA assistance, merchandise assistance, and other front-of-house positions. Venue staff will work music hall concerts & events, Foundation Room events, and other special events throughout the building. Part-time position, starting at $20 per hour. WHAT THIS ROLE WILL DO Greet guests as they enter and exit the venue Communicate venue policies and procedures to guests as they enter the venue Be proactive to ensure the guests have an exceptional experience Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations Direct restroom and coat check lines to shorten guest waiting times Be the primary point of contact in resolving guest concerns Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty Report maintenance and cleaning issues to the appropriate department manager Assist in other departments to support staffing levels during peak or break times Support VIP programs as directed by a manager or supervisor on duty Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue Adhere to the building’s safety & security protocols to ensure the safety & security of guests, staff, and artists WHAT THIS PERSON WILL BRING Required: High school diploma or equivalent Ability to work nights and weekends At least 2 years of customer service experience Flexible schedule Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs. A strong sense of teamwork and ability to execute responsibilities Excellent verbal, written, and communication skills Acceptance of all venue events which includes various cultures, music & art forms Preferred: Prior experience working in a concert venue or working events Bilingual EQUAL EMPLOYMENT OPPORTUNITY   We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.       Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status,