Technology Business Partner – Manager

Management Level Manager Job Description & Summary Kia ora,  Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.  At PwC, our purpose is clear: to build trust in society and solve important problems.   This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.  Ngā kōrero mo tēnei tūranga / About the role   As a Technology Business Partner in NZiT, you will be responsible for the ownership, performance and continuous improvement of enterprise applications within PwC New Zealand, while acting as the primary technology relationship manager for assigned Lines of Service.   This role operates as both a Service Owner and business partner, ensuring applications are stable, secure and aligned to business needs, while also supporting the adoption of global and local technology changes. The role acts as a key interface between the business, PwC Global IT and NZiT, balancing business-as-usual support with proactive service improvement and value realisation.  Your day-to-day could include:   Act as Service Owner for assigned applications, working with vendor/PwC IT ensuring service health, stability and performance are maintained. Provide Level 2 and Level 3 support oversight for applications, ensuring effective triage, escalation and resolution of incidents. Coordinate major incidents and ensure timely restoration of service through collaboration with NZiT, Global IT and vendors. Act as the primary technology relationship manager for assigned Lines of Service, building strong and trusted relationships with stakeholders Testing software as it is upgraded or introduced   Translate business requirements, pain points and opportunities into actionable technology outcomes and service improvements.  Identify opportunities where technology can improve efficiency, reduce risk or enhance client delivery. Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga  / Skills you will bring or develop in this role A strong understanding of technology and how it can support better business outcomes.   5+ years in application or service management of enterprise SaaS and hybrid platforms.   Demonstrated success delivering service improvement initiatives that drive measurable savings or customer experience uplift.   Strong vendor management, contract negotiation and stakeholder engagement abilities.   ITIL v4 Foundation  Previous experience with applications support and understanding of the end-to-end client lifecycle in a professional services firm is desirable Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ   Rewards  - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals  Growth  - Global network; leadership development; A.I. tools and training; formal learning pathways  Wellbeing  - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)  Reputation  - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.  Flexibility  - Flexible working; supportive coaching culture  Time off  - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave  Whānau & community  - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave  Mō te aha tāu e tatari ana? / What are you waiting for?   Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html.   Grow here. Go further.  Ngā whakautu ki o pātai  /  Your questions answered    Motuhake /