Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Manager (OM)   Division:  Property Management (PM) Reporting To:  General Manager for The Stage (but may be guided by the Central London FM Client Lead in the line manager’s absence) What this job involves: Assist with the day-to-day operational management of services within The Stage The OM will work closely with and seek direction from the General Manager (GM) but may seek guidance and direction from the Central London FM Client Lead and Property Management team. The OM should consider the occupiers to be “clients” as well as the owner-investor and is expected to understand the business objectives of the investment. The OM will be able to work with minimal supervision and capable of dealing with a high level of confidentiality. You will be self-motivated, have a positive attitude, the ability to think laterally and act on initiative. You will work well under pressure in a fast-paced environment and be a great team player with a concern for excellent quality of service. What your day-to-day would look like: Assistant Facilities Manager (AFM) line management Mechanical and Electrical Project Management Security manned guarding Front-of-House reception Access/Security Control Help desk management Internal & external cleaning services, including window cleaning Waste management including recycling initiatives and preparation of regular reports Health, Safety & Environmental management Internal & external landscape management Building fabric maintenance & management Health & wellbeing event management Ensuring the highest standards of management and maintenance for the estate are delivered with specific regard to expenditure and budgetary considerations for key service lines. In conjunction with the GM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLL procurement program to ensure the highest standards for the best price.  This will include the use of accredited Contractors only, usually based on framework agreements and JLL purchase ordering systems.  Monitor contractor performance against agreed standards.  Review service specifications as appropriate (minimum of an annual review when budget setting). In conjunction with the GM establish and maintain high quality Health & Safety and Environmental management practices for the property.  Maintain and keep up-dated Health & Safety policies for the property, which also includes liaising with external consultancies for risk assessments and risk strategy reviews. Responsible for the up-keep and management of the HSE risk management system.  Ensure all risks identified in the independent risk assessment are properly addressed and regularly review risks as part of JLL best practice and site compliance inspections. Liaise closely with the GM and monitor the requirements and expectations of estate occupiers, to better understand their needs, improve the standard of service delivery and facilitate good occupier relations. Understand the principal terms of occupiers’ leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas. Monitor and manage helpdesk personnel to ensure guests and clients always receive prompt and warm attention Develop and maintain close working relationships with the Central London FM Client Lead and Asset