Associate Operations Manager, Service, Labs (PM Shift)
DoorDash
- Location
- Phoenix, AZ; Mesa, AZ; Chandler, AZ; Gilbert, AZ; Maricopa, AZ; Casa Grande, AZ; Glendale, AZ; Scottsdale, AZ
- Work model
- On-Site
- Level
- Entry
- H-1B history
- 147 approvals (FY2023)
- Posted
- 2h ago
Skills
About this role
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.
You’re excited about this opportunity because you will…
• Foster a safety-first approach to all things Service
• Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
• Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
• Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the