Software Engineer Anaplan

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Title: Anaplan Application Support Engineer Location: Hyderabad, India Reports To: Planning Delivery Lead Job Summary:  We are seeking a highly experienced Anaplan professional to primarily lead production support, operational stability, and ongoing optimization of enterprise Anaplan planning solutions supporting Demand and Supply Planning initiatives. This role will be responsible for ensuring reliability, performance, and scalability of Anaplan models and integrations in a global production environment. While development and enhancements will be part of the role, the primary focus will be on production support, incident management, monitoring, performance tuning, and operational governance. The candidate must be willing to work on site 4 days a week in Hyderabad. This role operates in a global support model and requires flexibility to work in rotational shifts aligned with US and other global time zones, including critical planning windows.

Production Support & Operational Ownership Provide Level 2 / Level 3 production support for enterprise Anaplan models. Own end-to-end monitoring of: Model performance, Scheduled imports/exports, Integration processes, Workflow executions, Data synchronization jobs Perform root cause analysis (RCA) for: Model calculation issues, Data mismatches, Integration failures, User access issues, Performance degradation Resolve incidents and service requests within defined SLAs and KPIs. Support critical planning cycles (month-end, forecast cycles, S&OP windows) with heightened monitoring. Manage user access, security roles, selective access, and workspace administration. Coordinate with ERP, BI, data engineering, and integration teams to resolve cross-platform issues. Support production deployments, change migrations, and post-release validations. Maintain runbooks, SOPs, knowledge articles, and troubleshooting documentation. Participate in rotational shift coverage aligned with global planning operations (as needed). Drive problem management initiatives to eliminate recurring production defects. Conduct impact analysis for configuration changes and emergency fixes. Model Performance Optimization & Governance Monitor and improve model size, sparsity, and calculation performance. Apply DISCO and PLANS best practices to improve scalability. Identify formula inefficiencies and structural bottlenecks. Optimize large lists, hierarchies, and modules to reduce processing time. Support workspace management and capacity planning. Ensure adherence to naming conventions, documentation standards, and version control best practices. Maintain governance over change management and model lifecycle processes. Data Integration & Interface Support Support and monitor integrations between Anaplan and upstream systems (ERP, CRM, BI tools). Manage data import/export actions, processes, and scheduled automation jobs. Troubleshoot integration failures using: Anaplan Bulk APIs, Transactional APIs, CloudWorks, Anaplan Data Orchestrator Perform reconciliation between Anaplan and source systems (Google BigQuery, Oracle DB, SQL DB). Work closely with data engineering teams to resolve data pipeline issues. Ensure data governance and integrity across planning systems. Enhancements & Model Development