Delivery Lead Manager

Skill required: Commercial Banking Operations - Core Banking Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? To manage the loan operations process and team. Lead the team to ensure the production & quality TAT is met daily

without any issues. More focused on client delivery, adding value to client. Drive Operations excellence effectively

which includes adherence to OpEx documents (DTPs, FMEA, Control plans) are in place and ensure that its validated by

the leads in regular intervals. Good rapport with client team and ensure all SLAs are met. Need string knowledge on

Commercial lending & credit services. Should lead the client calls and address the queries raised by the multiple

stakeholders (client / agent banks / attorneys / Borrowers / middle office) . Effectively monitor the operational metrics

for tracking and reporting purpose. Need to have adequate controls in the process and ensure to take proactive

actions rather than reactive. Drive Automation and innovation mindset among the team What are we looking for? nking Operations Manager – Responsibilities:

· Manage a team of ~150+ FTEs!

· Manage multiple clients, stakeholders and more than one delivery centers.

· Excellent communication and stakeholder management

· Good understanding in process like Deal Closing, Booking, processing Drawdowns, Rollovers, Disbursing

advances to clients Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments,

Collection of interest, ACH / Wire & Past Due Reconciliation, Payoff, Collateral maintenance & release,

Escrow setup & Taxes, Account maintenance, Commercial Insurance and UCCs

· Having knowledge of loan systems like nCino & ACBS Loan Systems. MTS Payment applications will be

added advantage.

· Suggest, drive & implement process improvements and synergies on an ongoing basis.

· Lead / Drive initiatives across deals or tower effectively. ) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: •Effective Governance on a regular basis

· Conduct Skip level meeting with team members in regular intervals.

· Ensure all the deal level reporting data is shared on time without reminders.

· Communicate and collaborate cross-functionally with teammates and leadership to understand,