Director, Business Process Ownership for Claims Optimization Property

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated Director, Business Process Ownership for Claims Optimization Property , you will oversee a team of business professionals that are responsible for the end-to-end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management. Guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes. Maintains compliance with policies, procedures and regulations. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.  Relocation assistance is not available for this position.

Responsible for leading a team that is focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions and developing and monitoring key process performance indicators. Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output. Ensures the backlog is prioritized in accordance with business deliverables. Defines, develops and evaluates performance metrics to establish process success, and engages stakeholders to ensure cohesive and continuous alignment to measures of success. Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders. Ensuring risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities. Influences business units and business processes to address risk across all activities. Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process stakeholders to ensure timely execution of deliverables to improve or design-controlled processes. Manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor's degree; OR 4 years of relevant education and/or experience. Experiences that will support your success: 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. 3 years of direct team lead, supervisory or management experience. Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment. Extensive experience in the application of process management methodologies, standards and policies within a regulated environment. Knowledge of operational risk management