Senior Wireless Technical Support Engineer

Senior Wireless Technical Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking.  Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Triage and Resolve Customer Support Escalations from multiple inbound channels.    Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.    Build and maintain layer 2/3 network testbeds.    Understand features and reproduce customer issues.    File tickets on bugs found.    Analyze logs and pinpoint root causes.    Work with developers and drive solutions.    Participate in relevant meetings and discussions and provide status reports.    Drives innovation and integration of new technologies into projects and activities in the engineering design organization. Provides guidance and mentoring to less- experienced staff members.

Required: Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred. Typically 6-10 years experience. Knowledge and Skills: Knowledge in Layer 2 and Layer 3 Networking    Knowledge in 802.11 Wi-Fi standards Using and evaluating appropriate engineering design tools and software packages to design components and solutions. Excellent analytical and problem solving skills. Conducting reviews of material specifications and hardware, software, and electrical component design. Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications. Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. *Relocation support is provided for eligible candidates. Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your