Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves:   As Operations Manager, you'll serve as the essential on-site presence and key point of contact for our clients and stakeholders, ensuring seamless daily operations across the facility. You'll assist the Centre Manager in overseeing operational budgets, leading both planned and reactive maintenance programs, and managing vendor relationships to deliver exceptional service outcomes. This role requires you to champion compliance and risk management initiatives, ensuring the property meets all regulatory standards while maintaining a safe environment for all occupants. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position offers you the opportunity to make a tangible impact through operational excellence. You'll proactively engage with retailers, contractors, and stakeholders to build strong relationships and deliver solutions that exceed expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll experience that collaboration firsthand as you work with diverse teams to drive continuous improvement across all operational functions. An overview of the role: Implement and maintain comprehensive property risk management programs including regular audits, ensuring escalation and incident reporting procedures are tested and reviewed in line with legislation Ensure strict compliance with OH&S, environmental standards, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety regulations Manage contractor and vendor relationships to ensure services are delivered safely, on time, and within budget while adhering to house rules and safe working methods Oversee all procurement activities to ensure alignment with client procurement guidelines and JLL best practice standards Plan and manage all contracts professionally, ensuring delivery meets agreed contractual metrics and stays within approved budgets Actively monitor and manage the centre's operational budgets to meet or exceed financial targets Serve as the primary on-site facilities contact for retailers and stakeholders, building effective relationships across multiple organizational levels Prepare and deliver comprehensive monthly reports covering incidents, capex tracking, budget status, contract expiry profiles, compliance regimes, and planned maintenance program updates Drive continuous improvement initiatives by challenging the status quo and implementing holistic, long-term solutions to operational challenges Sounds like you? This is what we are looking for: Bachelor's degree in facilities management, building management, business, or related field with 3-5 years of experience in facilities, property management, hospitality,