Guest Service Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. How We support the Whole You :  Our benefits are a good reason to come to JLL.  We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.  Benefits to eligible employees, include:  ● Group Insurance Plan  ● Annual Leave  ● Labor Insurance  ● National Health Insurance  ● Employee Welfare Committee  ● Employee Assistance Programme (EAP)  Location:  New Taipei City  What this job involves  ● The Guest Service Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests.  ● As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GSAs maintain smooth operations by  providing administrative support and execution of duties to the highest standards.  Interested? An ideal candidate would need to have the following qualifications  Desired experience and technical skills  ● Good at Client/Stakeholder Management  ● Good at Procurement & Vendor Management  ● Good at External/Internal Visitor Management  ● Good at Health & Safety Management  ● Good at Site Operations Management  ● Good at Risk Management Required  ● Client/Stakeholder Management  o Provide superior customer service to meet on-site client’s expectations  o To be attuned with customers, build and establish relationships with stakeholders  across all levels  o Foster a sense of community and create happiness at work for the team, the client  and their guest  o Display tact and diplomacy in working and communicating with others/users  o Foster a sense of community and create happiness at work for our team, our client  and their guest  o Share communications collaterals with the JLL team  ● Procurement & Vendor Management  o Work with sourcing to on-board new vendors and maintain existing vendor and  contract information.  o Liaise and manage respective vendor to support the functionality of office space  ● External/Internal Visitor Management  o Provide personable and efficient visitor registration services.  o Ensure regulatory compliance in managing visitor access through clients Visitor  Management Systems (VMS)  o Enhance safety and security of our client’s facility by management of visitor  movement.  o Execute emergency response plan to ensure safety of client and guest when  necessary  o Deliver concierge service with local expertise and insider knowledge.  o Manage transportations request from visitors and employees  ● Health & Safety Management  o Assist in carrying out safety procedures when needed  ● Site Operations Management  o Is FM’s frontline to take GUTS tickets  o Assist in the implementation of Industry Best Practice operations  o Maintain premises in neat and good working condition at all times  o Maintain duplicate office keys in good order  o Provide FM support for meeting room bookings where required  o Assist in the implementation of site field manuals & SOPs for the