Senior Facilities Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Overall Role The Senior Facilities Coordinator serves as a key operational lead responsible for facilities management oversight, vendor coordination, and ensuring compliance with service standards. This role focuses on back-of-house operations, technical coordination, and maintaining operational excellence across the BCG Singapore office. The position operates as an individual contributor with direct accountability to the client.

Primary Scope of Work Facilities Management Operations: ·       Oversee day-to-day back-of-house (BOH) operations for assigned level(s) ·       Manage preventive maintenance (PPM) programs and ensure timely execution ·       Coordinate reactive work orders and ensure prompt resolution ·       Conduct quality inspections for Workplace Office ·       Oversee locker management systems ·       Coordinate with Building Management Office (BMO) on facility matters ·       Supervise site operations and ensure compliance with operational standards ·       Manage minor project works from initiation to completion Vendor Management: ·       Manage relationships with 5 event-related vendors ·       Coordinate with 4 Managing Agent scope vendors ·       Process purchase orders (PO) and manage billing for vendor services ·       Conduct vendor performance reviews and quality assessments ·       Ensure vendor compliance with service level agreements (SLAs) ·       Escort and supervise vendor activities on-site as required Health, Safety, Security & Environment (HSSE): ·       Lead HSSE incident reporting and management ·       Ensure compliance with safety regulations and protocols ·       Coordinate emergency response procedures ·       Escalate operational risks and emergencies directly to BCG as per governance structure Events Coordination: ·       Coordinate event logistics including vendor purchase orders ·       Support event setup and execution in collaboration with Workplace Executive ·       Manage post-event vendor coordination and site restoration   Supporting Scope of Work ·       Support pantry and café operations as needed ·       Assist with meeting room preparation coordination ·       Provide backup support for office supplies management ·       Support catering logistics for events ·       Collaborate with Workplace Ambassadors on integrated service delivery   Reporting Requirements   Regular Reports: ·       HSSE incident reports ·       FM operational performance metrics ·       Financial reports including budget tracking and billing reconciliation ·       PPM completion status and compliance tracking ·       Utilities consumption analysis ·       Attendance and site supervision logs ·       SharePoint tracker updates for facilities management activities   Key Accountabilities   Client Relationship Management: ·       Maintain direct reporting relationship with Client's POC ·       Participate in day-to-day operations reporting and performance reviews led by Client ·       Support Client-led innovation and continuous improvement frameworks ·       Ensure alignment with modified governance structure impacting KPI/SLA delivery Operational