Credit and Collections Team Lead

Credit and Collections Team Lead Full-time State/Province: Bucureşti Business Group: DCS Legal Entity: AECOM Global Business Services Europe S.R.L. Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: RO - Bucharest - 68-72 Polona St Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

The Team Lead reports to the Global Collections SDL in the Center and is an active member of the Europe Global Business Services (GBS) Collections leadership team.

Lead engages with finance and operational personnel to deliver results in alignment with Europe financial targets primarily focused on billing, cash and DSO. The primary responsibility of the Collections Lead is to drive performance, implement policy change and manage collection resource to support the Europe business lines. This role is responsible for supporting and implementing continuous improvement and requires a client-focused mind-set as well as strong analytical and organizational skills. Role responsibilities:  Drives collection activity against predefined targets linking closely across all end markets and business lines to balance performance Manages daily collection activities involving monitoring of team’s tasks and provides support in driving the completion of assigned end-to-end collections process. Acts as first level escalation point for critical issue resolution and ensures that queries, concerns, and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary. Develops strong stakeholder relationship and collaborates with Project Managers, internal and external stakeholders to achieve customer satisfaction. Provides guidance in the process and maintains an excellent standard of quality work. Ensures there is a suitable segregation of duties within the team, meeting all control requirements. Reviews the accuracy of the process and recommends elimination of potential risk that may have business and/or financial impact. Contributes with technical expertise and experience to engage team collaboration, address knowledge gaps, and improve efficiency. Implements strategies based on accurate and meaningful data reports and analysis and/or keen observations. Identifies and analyzes complex issues and recommends solutions or alternatives. Leads short term projects and supports medium to long term projects contributing to long term initiatives planning. Leads and/or participates in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders. Conducts performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc. Leads, manages and executes transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition