Manager - Transcon

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 335 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Manager - Transcon as below:

Summary Description : To ensure that Transcon customers are well transitioned and served from/in the destination or managing branch; To further develop the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

People: Develop department personnel. Show them a career, not just a job. Review and conduct staff appraisals timely, and at a minimum once per year per employee EPE and one-on-one meeting. Develop solid #2 to run operations and assists in retention. Ensure and assist supervisors and key staff with goal setting and monitoring. Conduct regular interviews with potential new personnel. Plan for and hold effective fortnightly department meetings with team. Review department goals and business plan periodically with staff to ensure by-in and accountability. Be responsible for the training and development of TRANSCON staff within the branch Meet company standards of 52 hours training per year, including as needed management/leadership training Operations: Oversee the management of the branch TRANSCON department. Proactively monitor various shipment reports such as Shipments Per Desk (SPD) Revenue Per Desk (RPD) Expense Per Desk (EPD) Revenue Per Shipment (RPS) Revenue to Expense ratio Excel measurements Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment. Manage implementation and ensure compliance to “Standard Operating Procedures” for the client. Also, coordinate and manage SOP revisions and send updates to origins. Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities. Define TRANSCON and other opportunities within the current customer(s). Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner. Have a fundamental understanding of Expeditors operational systems, including ETMS Build and maintaining strong relationships with service providers and customers. Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers. Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed. Customer Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch’s objectives. Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database. Ensure Customer Reviews and scorecards are completed with your regular customers. Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global. Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer. Take an active role in the transition of new business/ updates to existing business. Maintained a good relationship with the customer at all levels (agents, management, and decision maker). Responsible