Customer Service Representative II - Lowville, NY

Make a Difference in Your Community Every Day! Maximus is seeking a Customer Service Representative II to join our team in Lowville, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage. As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. By delivering clear, compassionate communication, you will help ensure members have access to the information and support necessary to make informed healthcare decisions. Your ability to communicate will help ensure members receive the support and information they need to access quality healthcare. This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.

Details: • Full-time, onsite position located in Lowville, NY • Monday – Friday schedule, 8:00 AM – 4:30 PM • Comprehensive health and wellness benefits If you are passionate about serving others and seeking a career with purpose, we encourage you to apply today and join a team dedicated to improving the lives of New Yorkers. Why Maximus? 🔄 Work/Life Balance Support – Flexibility tailored to your needs! 💰 Competitive Compensation – Bonuses based on performance included! 🛡️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. 🌟 Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching. 🏝️ Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. 🌱 Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). 🏆 Recognition Platform – Acknowledge and appreciate outstanding employee contributions. 📚 Tuition Reimbursement – Invest in your ongoing education and development. 🎁 Employee Perks and Discounts – Additional benefits and discounts exclusively for employees. 🌟 Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs. 📚 Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities: -    Serve as a subject matter resource for customer inquiries received via telephone, interactive voice response (IVR), web based portals, or outreach activities regarding program information and services. -    Manage and support escalated enrollment cases and processes in accordance with established case resolution procedures. -    Respond to complex or sensitive customer concerns by applying program policies, procedures, and guidelines to determine appropriate actions or referrals. -    Accurately document customer interactions, case activity, outreach efforts, and actions taken in applicable systems. -    Navigate and utilize multiple systems, tools, and data sources to retrieve, review, compare, analyze, and verify customer or program information.