Parts Inventory Collaboration (PIC) Support Lead

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc.   When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it. Our  Product Support and Logistics Division (PSLD)  is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a Parts Inventory Collaboration (PIC) Support Lead , you will be responsible for partnering with Caterpillar dealers to develop and execute inventory strategies that optimize parts availability, inventory investment, and customer service. You will serve as a trusted advisor, leveraging data analytics, inventory management tools, and industry best practices to forecast demand, improve inventory performance, and drive operational excellence. In this role, you will lead dealer consultations, provide advanced support and training, analyze key performance indicators, resolve complex inventory and system issues, and collaborate with internal and external stakeholders to implement continuous improvement initiatives that enhance dealer performance and customer satisfaction.

This role is located in Morton IL and does not offer relocation. This role is 1st shift, Monday – Friday. This role is 100% on-site with no opportunity for hybrid or remote schedules. This role requires up to 25% domestic travel.

Serve as the primary inventory management advisor for assigned dealers, helping optimize parts inventory levels based on historical demand, business trends, and future customer needs. Partner with dealers to develop inventory stocking strategies that balance customer availability, inventory investment, and operational performance across large-scale inventories. Lead dealer engagements and provide guidance on inventory management processes, tools, and best practices to improve service levels and business results. Support dealers with onboarding, training, system access, new store setup, replenishment policies, inventory planning, and sourcing activities. Analyze inventory performance using key metrics such as Territorial Dealer Availability, On Time in Full performance, backorders, inventory turns, excess inventory, and customer availability, providing recommendations for improvement. Identify performance gaps and implement inventory optimization initiatives, including Predictive Inventory Control Predictive Modeling, Irregular Demand Prediction, Machine Parts Intelligence, Sales to End Users Growth, Automated Leading Parts Signal programs, and Territorial Dealer Availability loss analysis. Troubleshoot inventory management system issues, data synchronization concerns, order processing exceptions, and other