Outreach Specialist/Care Coordinator, Manager - Sonoma County or Orange/San Bernardino County

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

At Waymark, our values are the foundation of how we work, grow, and support one another:

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.

• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.

• Experiment to Improve: We use data to inform decisions and continuously assess our performance.

• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

About this role As the Outreach Specialist/California Care Coordinator, Manager for Waymark, you will lead our care coordinators in the market. Reporting to the Market Operations Lead, you will have individual contributor responsibilities as a CC as well as management responsibilities for a team of CCs as the market grows – including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization.

• Provide direct supervision of the day-to-day activities of CCs in Sonoma, Orange & San Bernardino Counties.

• Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables.

• Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows.

• Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers.

• Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded.

• Work with the