Manager, Business Process Controls and Quality

TITLE: MANAGER, BUSINESS PROCESS CONTROLS AND QUALITY REPORTING TO: CHIEF FINANCIAL OFFICER LOCATION: Cebu, Philippines JOB SUMMARY: The Manager of Business Process Controls reports to the Chief Financial Officer and is responsible for establishing strategic initiatives to drive a best-in-class controls environment for global DBS operations located in Cebu Philippines, Suzhou China, Bucharest Romania, Bangalore India, and the US. The Manager must have strong project management skills and the ability to influence a large multi-national organization into best practices. This role coordinates and maintains close working relationships with all DBS teams, local operating companies, US Corporate Controllership, and audit / assurance providers, including PwC, Internal Audit and the Internal Control Center of Excellence (IC COE) team. Essential Responsibilities: • Oversee the development, implementation, and continuous refinement of internal controls, policies, and work instructions across DBS processes to ensure compliance with industry standards and regulatory requirements. • Lead a team of specialists to enhance operational efficiencies, mitigate risks, increase quality of service delivery, and ensure that controls are integrated seamlessly with business operations. • Conduct comprehensive risk assessments and reviews of DBS processes, identifying areas of vulnerability and implementing corrective actions to reduce the number of audit findings. • Develop training materials to educate DBS employees on compliance requirements, internal controls, and risk management practices, promoting a culture of accountability and continuous improvement. • Propose innovative solutions to enhance productivity and reduce costs. • Foster strong relationships with external regulators and auditors, ensuring that the organization meets all compliance requirements and adapts to new regulations proactively. • Coordinate with and provide support to internal and/or external auditors during local audits of DBS locations and operating companies and ensure compliance with Dover’s Core Internal Controls (CIC). • Liaison and partner with local DBS IT resources and other financial system owners to ensure that the appropriate IT general controls are in place and designed and operating effectively. • Monitor and report on the performance of business process controls, providing regular updates to DBS Leadership on key risks, compliance issues, and improvement initiatives. • Support any new DBS financial system implementations or changes to existing DBS financial systems by ensuring that appropriate change management and other IT general controls are implemented and operate effectively.Support the adoption of technology solutions, such as ERP systems and automation tools, to streamline operations and enhance the effectiveness of business process controls. • Monitor existing controls environment, and coordinate with DBS process owners to ensure that controls are performed timely and consistently within the frequency and other requirements documented in the local CIC listing. • Manage and deliver timely remediation for any identified control deficiencies • Perform strategic ad-hoc projects as needed Qualifications: • Bachelor’s degree in Accounting, Business Management or related field preferred • Strong understanding of US GAAP, Sarbanes-Oxley, COSO framework, and leading business practices • 12+ years relevant experience in Finance and/or 2 years in Audit, either within the Big 4 Audit Firm or in a multi-national organization. • Prior experience within Risk & Compliance or Internal Control role, finance experience is preferred • Prior experience with financial systems and assessing and/or implementing related IT controls • Energetic, self-starter and strong focus on continuous improvement initiatives     o Ability to multi-task and demonstrate strong project management skills     o Strong oral and