Technical Writer

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Writer As a professional Technical Writer, you will translate complex information into simple, polished, and engaging content that helps clients understand how to install, set up, and use Fiserv’s products and services. You bring excellent writing and verbal communication skills, experience writing business documentation, and demonstrated ability to work in a fast-paced development environment.

Create pre-release, user, and technical client documentation along with other assigned content. Analyze and translate technical and functional designs into user-friendly client material. Collaborate with subject matter experts to obtain an in-depth understanding of the product and the documentation needs. Create release notes, implementation guides, online help content, knowledge-base articles, and API documentation, where applicable. Research and analyze new features and product enhancements to determine documentation impacts and required client communications. Use test environments to research Fiserv products and services to gain the full understanding needed to convey concepts, instructions, and screen samples to clients. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Adhere to the Microsoft Style Guide and department writing standards. Common understanding Ensure technical accuracy and writing quality, readability, and consistency across the documentation set, through technical and editorial reviews. What you will need to have: Bachelor's degree in English, Technical Communications, Professional Writing, or Journalism. 3+ years of relevant technical writing experience in the financial services industry. Knowledge of the Microsoft Style Guide and experience with department writing standards. Experience with Adobe FrameMaker/Acrobat, Madcap Flare, SnagIT, GitHub, Microsoft Suite, JIRA, Confluence, Sharepoint, HTML Experience managing multiple documentation deliverables across concurrent projects and releases. Ability to interview SMEs and independently translate complex technical information into client-friendly content. Experience creating user and technical documentation in SDLC environments such as Agile. Proficient at writing content in U.S. English. What would be great to have: Experience supporting payments, debit networks, card processing, transaction processing platforms, or financial institution solutions. Experience documenting API solutions. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.  How you will work: This role is on-site Monday through Friday in Wilmington, DE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful